FAQ

Payment

We only accept PayPal as a mode of payment for the time being.

What is your Shipping Policy?

All domestic and international orders are shipped via standard shipping only. Due to high volume of orders please allow 1-2 business days for processing.  Tracking numbers typically take around 24 hours to receive delivery information (n/a on international unless requested). Please note that adverse weather conditions and holidays may delay shipping. When shipping overseas, customs can delay packages for up to 6 weeks. This doesn’t happen often but it can happen. Your order may be subject to custom fees/VAT that you will be responsible for paying.

Furthermore, for our Shipping & Handling:

On occasion Ima Caryl offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

Orders can be tracked at: www.royalmail.com

The processing time for orders is 1-2 business days. After that, delivery time within United Kingdom is up to 3 working days, international delivery will vary. Please keep in mind that during holidays or limited edition launches, this time may vary as well. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited United Kingdom.

Shipping Options:

Europe Standard £2.99
Europe Tracked and Signed £7.99
 
International Standard £3.99
International Tracked and Signed £8.99
 
United Kingdom Signed for £1.99
 
*Disclaimer: A standard service has no signed for therefore, we cannot provide you any details as soon as it leaves our warehouse. Ima Caryl x Imfinity Lux will not be responsible for any lost/stolen items after dispatch.
 

How do I order wholesale?

Please e-mail us at imacaryl.imfinityluxcs@gmail.com for all wholesale inquiries.

What if my package has been lost/stolen?

If you believe your package has been lost/stolen, contact us immediately and we will sort it out for you. After 15 business days have passed, we will contact you again. If your package has not arrived, we will file a claim and issue you a store credit in the form of an e-gift card to the email address on file. Simply order on our website and enter your coupon code that we have provided. However, this only applies on our Tracked and Signed for service as our standard service has no signed for therefore, we cannot provide you any details  or credit as soon as it leaves our warehouse. Ima Caryl x Imfinity Lux will not be responsible for any lost/stolen items after dispatch.

 

How do I collaborate with Ima Caryl London?

Please answer the questions below and e-mail  it to imacaryl.imfinityluxsm@gmail.com:

  1. Why would you like to work with us?
  2. Would you like to apply for Social Media Collaboration/Promotions or Product Collaboration (own collection) proposal eg. Ima Caryl London by ‘Your Name’, Imfinity Lux Cosmetics (Eyeshadow, Lipsticks) by ‘Your Name’. Please take note that if this is a Product Collaboration, you must have 30k followers at the minimum and you must provide us a presentation regarding this collaboration and which products from us you would like to have as part of your own collaborative collection.
  3. How would you bring up Ima Caryl London to your audience?
  4. What makes you different from other bloggers/ambassadors/influencers?
  5. Do you own any Ima Caryl London products?
  6. Is your social media handle more on Fashion or Beauty?

After answering all the questions, please attach your social media handle and we will contact you soon if you have been successful.

Please contact us directly for more information.

FAQ

Payment

We only accept PayPal as a mode of payment for the time being.

What is your Shipping Policy?

All domestic and international orders are shipped via standard shipping only. Due to high volume of orders please allow 1-2 business days for processing. Please allow up to 3 business days to receive order. Tracking numbers typically take around 24 hours to receive delivery information (n/a on international unless requested). Please note that adverse weather conditions and holidays may delay shipping. When shipping overseas, customs can delay packages for up to 6 weeks. This doesn’t happen often but it can happen. Your order may be subject to custom fees/VAT that you will be responsible for paying.

Furthermore, for our Shipping & Handling:

On occasion Ima Caryl offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

Orders can be tracked at: www.royalmail.com

The processing time for orders is 1-2 business days. After that, delivery time within United Kingdom is up to 3 working days, international delivery will vary. Please keep in mind that during holidays or limited edition launches, this time may vary as well. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited United Kingdom.

How do I order wholesale?

Please e-mail us at imacaryl.imfinityluxcs@gmail.com for all wholesale inquiries.

What if my package has been lost/stolen?

If you believe your package has been lost/stolen, contact us immediately and we will sort it out for you. After 15 business days have passed, we will contact you again. If your package has not arrived, we will file a claim and issue you a store credit in the form of an e-gift card to the email address on file. Simply order on our website and enter your coupon code that we have provided.

How do I collaborate with Ima Caryl London?

Please answer the questions below and e-mail  it to imacaryl.imfinityluxsm@gmail.com:

1.) Why would you like to work with us?

2.) Would you like to apply for Social Media Collaboration/Promotions or Product Collaboration (own collection) proposal eg. Ima Caryl London by ‘Your Name’, Imfinity Lux Cosmetics (Eyeshadow, Lipsticks) by ‘Your Name’. Please take note that if this is a Product Collaboration, you must have 30k followers at the minimum and you must provide us a presentation regarding this collaboration and which products from us you would like to have as part of your own collaborative collection.

3.) How would you bring up Ima Caryl London to your audience?

4.) What makes you different from other bloggers/ambassadors/influencers?

5.) Do you own any Ima Caryl London products?

6.) Is your social media handle more on Fashion or Beauty?

After answering all the questions, please attach your social media handle and we will contact you soon if you have been successful.

Please contact us directly for more information.